Ask Soteriaa: what the assistant can read and what it cannot change

You ask a question in plain words. Ask Soteriaa looks up the matching records in your workspace and tells you what is on file, naming the record each answer comes from. If a value is not on file, it says so.

• UK sponsor compliance: look up a named worker's details, and list workers by deadline or document status. Fields it can report include visa expiry, visa start, visa type, cos number, passport number, passport expiry, right to work, nationality, date of birth, start date, salary, job title, occupation code, work location, employment status, checklist status, and the status of each evidence checklist item.
• Welding: "Which qualifications are overdue?", "Which welders have expiring qualifications?", "Who needs continuity confirmation?", "Show qualifications due in the next 30 days.", "Show revalidations due soon.", "Show all qualifications for James Holloway.", and similar questions about welders, qualifications, WPS and WPQR records and uploaded documents.
• Health and safety / RAMS, HR and employment, commercial: look up one record by name, or list records by overdue, due soon, missing evidence, open actions, high priority actions, by status, by owner, by type, list all.

Ask Soteriaa does not propose or make edits. It has no way to create, change, archive or delete a record, evidence file, date or setting. Any change to your records is made by you, on the record.

Soteriaa uses AI to propose values in two other places, and in both you review and save:

• Importing a document: the proposal is a draft that you review and correct. Nothing is saved until you confirm. See Importing documents.
• Generating a document: the result is editable text that you review, edit and save or download. See Free documents vs tracked records.

• It reads only the workspace you are signed in to. Reads run as you, under the same row-level access rules as the rest of the app, so it cannot see another company's data.
• It reads only what is saved. It does not read files you have not uploaded, emails or anything outside Soteriaa.
• Role permissions do not let it write on your behalf, because it never writes.

1. In the sponsor and the RAMS, HR and commercial workspaces an AI model first sorts your question into a fixed set of options, such as a lookup of one record or a list across records.
2. Soteriaa's own code then finds the matching rows. The model is never given a database query tool or your whole workspace.
3. Lists are shown as retrieved, so no item is dropped or miscounted. An answer about one record is worded by the model from that record's data only, under a rule to report only what is on file.
4. In the welding workspace, answers are built directly from your saved records without an AI model.

• It will not say that a record, document or person is compliant, valid, sufficient, safe or fine. For a question like "is the visa OK?" it states what is on file and reminds you to check it against your source documents.
• It will not give legal advice, immigration advice, employment advice or safety advice, or answer general questions. See What Soteriaa does and does not do.
• It will not invent a record, value, date or link.

• You must be signed in to a workspace with an active plan.
• Questions are limited in length: 1,000 characters in the sponsor and RAMS, HR and commercial workspaces, and 2,000 in the welding workspace.
• Each RAMS, HR or commercial workspace allows 100 questions a day on every plan.
• If the AI service is not available, the assistant says so. The dashboard, records and deadlines views still show everything on file.

The help chat on the website and in the app is separate. It answers questions about using Soteriaa and does not answer from your records.

• Importing documents: Upload, extraction, review and save: accepted files, fields proposed and what you must check.
• What Soteriaa does and does not do: One table per workspace: what Soteriaa records and does, and what it does not do.
• Connect ChatGPT or Claude: Connect an AI assistant to Soteriaa's documents with a token and the MCP server, and what the tools can and cannot do.
• Users and roles: Who can use an account today, and the roles that exist in each workspace.
• All docs