Support: setup, imports and billing

1. Email hello@soteriaa.com and name the product area you are using, such as UK sponsor compliance, welding or the document generator.
2. Include the page address, what you tried to do, what you expected and what happened. Copy the error message if one appeared.
3. For a billing question, include the email address used for your account and the invoice reference, if available. Do not include payment-card details, passwords or API tokens.

• Setup: finding the right workspace, understanding the controls and following the setup instructions.
• Imports: understanding accepted files, extraction results and the review-before-save workflow. You check the proposed values before saving a record.
• Billing: finding your subscription, invoices, payment settings and cancellation controls.
• Bugs: reporting a page, download or product action that did not work as expected.

You can start using Soteriaa without booking a demo or sales call. The getting-started guide covers account setup and your first record.

• Legal or immigration advice, right-to-work checks, identity verification or submissions to the Home Office.
• Welder certification, approval of qualification ranges or decisions that welding work meets a standard.
• A decision that a risk assessment is suitable, that work is safe or that your records establish compliance.

Support helps you use the software. You review the information and arrange any professional advice or certification you need. See what Soteriaa does and does not do for each workspace's scope.

1. Use Exports and packs to find the export available for your workspace. Formats and included records differ by workspace; a document-generator download is separate from a tracked-record export.
2. To cancel a subscription, open Billing in the relevant workspace and select Manage billing. The billing portal provides cancellation at the end of the billing period. See Plans, prices and billing for the details.
3. If you cannot access the billing controls, ask your workspace owner. If a control fails, email support with the page address and the error message.

• All documentation lists setup, records, reminders, exports and account guides.
• Importing documents explains extraction, review and saving.
• Connect ChatGPT or Claude explains the document tools and account-access requirements.

• Getting started: From creating an account to your first saved record and your first due date.
• Plans, prices and billing: Every plan in every workspace: price, limits, trial, upgrading, cancelling, VAT and annual billing.
• Importing documents: Upload, extraction, review and save: accepted files, fields proposed and what you must check.
• Exports and packs: Each pack and export: what it contains, the formats, and how to export it.
• What Soteriaa does and does not do: One table per workspace: what Soteriaa records and does, and what it does not do.
• All docs